1、 Information feedback
1. The after-sales service department has a dedicated person responsible for tracking user information, timely understanding customer usage, and maintaining close contact with customers.
2. For product quality issues or improvement suggestions reported by customers, the business department will report the issues in the form of a “customer complaint report” to the relevant responsible departments of the company. After research and analysis, solutions and preventive measures will be formulated and stored in the company’s quality and user files.
3. Register customer calls and promptly respond to their inquiries.
2、 Services
1. For special equipment customers, our company will send service personnel to the site to cooperate during installation, ensuring that the installation is foolproof.
2. When a customer requests someone to be sent to the site to handle quality issues, regardless of which party’s problem it is, the company’s service personnel will actively cooperate to solve the problem.
3. In order to make customers aware of how to maintain and use the equipment, the company will send professional technical personnel to provide relevant technical training and guidance according to customer needs.
3、 Quality assurance
1. During the product warranty period, if any quality problems occur, our company is responsible for resolving them.
2. During the product warranty period, any product damage caused by manufacturing quality will be returned or exchanged by our company free of charge; Outside the product warranty period, if the product is damaged due to non manufacturing quality, the company will actively address the issue and only charge cost fees.