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1、 Information feedback
1. The after-sales service department shall assign special personnel to be responsible for the tracking of user information, timely understand the use of customers and maintain close contact with customers.
2. For the product quality problems or product improvement opinions reflected by customers, the business department will reflect the problems to the relevant responsible departments of the company in the form of “customer complaint report”, formulate solutions and preventive measures after research and analysis, and store them in the quality archives and user archives of the company.
3. Register the customer’s inquiries and reply to the customer’s calls in time.
2、 Service
1. When customers install special equipment, the company will send service personnel to the site to coordinate the installation to ensure that the installation is safe.
2. When the customer requests to send someone to the site to deal with the quality problem, no matter which party’s problem, the company’s service personnel will actively cooperate to solve the problem.
3. In order to make customers know how to maintain and use the equipment, the company will send professional technicians to provide customers with relevant technical training and guidance according to customers’ needs.
3、 Quality assurance
1. During the product warranty period, if quality problems occur, the company shall be responsible for solving them.
2. During the product warranty period, the company will be responsible for free return and replacement of any product damage caused by product manufacturing quality; Outside the warranty period, if the product is damaged due to non manufacturing quality, the company will actively deal with the problem and only charge the cost.

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